Sierra Telephone 559-683-4611 or 209-966-3636


Sierra Telephone Custom Calling

INDEX
box CALL WAITING
box CALL FORWARDING
box CALL FORWARD REMOTE ACCESS
box SPEED CALLING
box THREE-WAY CALLING

ADVANCED CUSTOM CALLING FEATURES
box CALLER ID
box CALL RETURN
box REPEAT DIALING
box CALL TRACE

Custom Calling features are available in many exchanges served by Sierra Telephone and can only be offered to customers with single party service.

You can order any of these services individually or in money-saving packages.

Call 683-4611 (Oakhurst) or 966-3636 (Mariposa) for information on pricing and availability of service. You may also dial the new Custom Calling Information number for pre-recorded instructions: 683-1455 or 966-1455.

Call Waiting

Tired of missing your calls? Call waiting helps. For example, when your teenager is on the line and hears the Call Waiting tone, they put their call on hold. Then the calling party is connected. Simply and easily. Relax, knowing you will never miss a call because your teenager is socializing with friends. Cancel call waiting can be activated on a per-call basis.

How The Call Waiting Feature Alerts You

  • A beep tone tells you another call is waiting. Only you hear this tone.
  • Another reminder will be heard 10 seconds later if the waiting call remains unanswered.
  • The second caller hears only the normal ringing tone.

    To Answer The Second Call

  • Depress the switchhook for about one second to place your first call on hold.
  • You will automatically be connected with the second caller.

    To Alternate Between Calls

  • Depress the switchhook for about one second to alternate between calls.
  • Each conversation is private and cannot be heard by the other caller.

    To End Either Call

  • Simply hang up.
  • Your telephone will then ring
  • When you answer it, you'll be connected with the other caller.

    Cancelling Call Waiting

    To cancel Call Waiting:

  • If you have touch-tone service, press + +
  • If you have a rotary phone, dial 1170.

    Wait for the dial tone, then dial the number you wish to call. Call waiting has been cancelled for the duration of your call and will be automatically restored when your call is completed.


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    Call Forwarding

    Any call coming in to your telephone can be automatically transferred to another telephone. You choose where the call will be answered - your friend's, neighbor's or wherever you will be. Say good-bye to staying at home waiting for a call or to the unanswered phone that could tip off a burglar. Call Forwarding is simple and easy to use.

    Call Forwarding lets you transfer your incoming calls automatically to any other telephone you can dial within the continental USA without the assistance of an operator. In addition to regular Call Forwarding, the following options are also available: Call Forwarding fixed, busy, no answer and busy/no answer.

    Call 683-4611 or 966-3636 for full information on all options.

    To Foward Your Calls

  • Lift the handset and listen for the dial tone.
  • Dial + + (On Rotary Phone dial 7+2 and wait four seconds.)
  • Again, listen for the dial tone.
  • Dial the number where you wish your calls forwarded (Speed Calling codes may be used if you also have this feature).
  • When someone answers at the forwarded number, your Call Forwarding feature is now in effect.

    If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you'll hear two beeps meaning your Call Forwarding feature is now working.

    Once you have activated Call Forwarding, the phone will make one short ring each time a call is forwarded. You can still make out-going calls from this phone.

    If you wish to change the number your calls are being transferred to, just deactivate Call Forwarding (see below) and follow the steps above for Call Forwarding.

    To Deactivate Call Forwarding

  • Lift the handset and listen for the dial tone.
  • Dial + + (On Rotary Phone dial 7+3 and wait four seconds)
  • Listen for two beeps. Call Forwarding is now deactivated and calls will ring on your telephone.

    Some Things To Remember

    Call Forwarding continues in effect until you cancel it from your telephone.

    You can still make outgoing calls from your telephone while Call Forwarding is established.

    A short ring will be heard whenever your number is called to remind you that your calls are still being forwarded. You cannot answer these calls.

    If other persons use your telephone, let them know when incoming calls are being forwarded, especially if they are expecting an important call.

    Don't forget to tell the person who will receive your calls that you are using Call Forwarding - especially if you will not be where your calls will be forwarded!


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    Call Forward Remote Access

    The Call Forward Remote Access (CFRA) feature allows you to remotely change the number to which you forward your calls. To utilize this feature, please follow these step-by-step instructions:

    1. From any location, dial the Direct Inward System Access number:

  • Oakhurst area: 658-8172
  • Mariposa area: 742-6251

    2. You will then hear the following recording:

    "Please enter the seven digit telephone number to forward, followed by your PIN number."

    Enter the telephone number you want the calls to forward from...followed by your five digit PIN number followed by the key.

    3. Next you will hear:

    "Please enter a code to activate or deactivate Call Forwarding."

    Enter + + to activate the Call Forwarding Feature.

    4. Next you will hear:

    "Calls to your telephone will be forwarded to another number. Please enter this number now."
    Enter the telephone number you are forwarding to....followed by the key.

    5. Next you will hear:

    "Calls to your telephone will be forwarded to (the number will be stated).
    To confirm this, press then listen for the confirmation tone and hang up.
    To forward to a different number, press ...if you change your mind or mis-dialed, enter the correct number now."

    6. To deactive CFRA you proceed in the same manner as activation of the feature:

  • Call the Direct Inward System Access Number as shown in #1 above.
  • When prompted to enter a code to activate or deactivate Call Forwarding
    enter + + ...listen for the confirmation tone and hang up.

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    Speed Calling

    You may choose Speed Calling for up to 8 numbers, or up to 30 numbers as shown below:
    Speed Calling 8

    Speed Calling provides one-digit codes for up to 8 of the telephone numbers you call most. You can dial both local and long distance calls with Speed Calling.

    To Enter or Change A Speed Call Code Number

  • Lift the handset and listen for the dial tone.
  • Dial + + (On Rotary Phones dial 7 + 4 and wait four seconds.)
  • When you hear the dial tone, dial one of the 8 one-digit speed-numbers (2 through 9)
  • Then dial the number you wish to speed call (For long distance entries, remember to include the "1" and the area code as appropriate).
  • Press the button (on rotary dial phones omit this step and wait four seconds).
  • Listen for the two beeps which indicate that your number has been entered. Then hang up and repeat the procedure for the next number you wish to enter.

    You may continue entering all the numbers on your list at this time, or enter them one at a time later.

    • Speed Calling 30

    Speed Calling provides one-digit codes for up to 30 of the telephone numbers you call most. You can dial both local and long distance calls with Speed Calling.

    To Enter or Change A Speed Call Code Number

  • Lift the handset and listen for the dial tone.
  • Dial + + (On Rotary Phones dial 7 + 5 and wait four seconds.)
  • When you hear the dial tone, dial one of the 30 one-digit speed-numbers (20 through 49)
  • Then dial the number you wish to Speed Call. (For long distance entries remember to include the "1" and area code as appropriate).
  • Press the button. (On Rotary Phones omit this step and wait four seconds).
  • Listen for the two beeps which indicate that your number has been entered. Then hang up and repeat procedure.

    You may continue entering all the numbers on your list at this time, or enter them one at a time later.

    • To Use Your Speed Calling Feature:

  • Lift the handset and listen for the dial tone.
  • Dial the appropriate one or two-digit Speed Call number.
  • Press the button. (On rotary dial phone, omit this step and wait four seconds)
  • Your call will now be automatically dialed.

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    Three-Way Calling

    This service lets you add a third person to your conversation.

    To Add A Third Person To Your Call:

  • First, depress the switchhook for about one second. This will place your first call on hold.
  • Listen for the dial tone. Then dial the third person (Speed calling codes may be used if you also have that feature.)
  • When the third person answers, you may talk privately with this person before you make the call three-way.
  • To make the call three-way, depress the switchhook for about one second to add the person on hold. Your three-way call is now underway.

    If for some reason the call to the third person is not completed or you decide not to add the third person to the call, depress the switchhook twice to resume your conversation with the person on hold.

    To Disconnect The Third Person:

  • Press the switchhook for about one second. You will now have only you and your original party on the line.
  • If either of the other two people hangs up, you can continue to talk to the third.

    To Disconnect Completely:

  • Simply hang up.

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    		•
    ADVANCED CUSTOM CALLING FEATURES
    Welcome to the world of CLASS!

    CLASS Features are a powerful group of enhanced services to make your telephone work SMARTER and HARDER for your home or business!

    Realize even greater savings when you add Advanced Custom Calling features to your existing Custom Calling Package!

    CALLER ID
    Residence - $6.50    Business - $7.50

    CALL RETURN
    Residence - $3.40    Business - $4.90

    REPEAT DIALING
    Residence - $3.40    Business - $4.90

    CALL TRACE
    $4.90 per customer originated trace
    Monthly limit of 5 traces or $24.50

    3 FEATURE PACKAGE
    Caller ID, Call Return, Repeat Dialing
    Residence $10.00    Business $13.00
    COMBINED FEATURES PACKAGE
    3 Feature Package above combined with Custom Calling Package includes:
    Caller ID, Call Return, Repeat Dialing
    with
    Call Forwarding, Call Waiting, 3-Way Calling, and Customer Changeable Speed Calling-8
    Residence $10.50    Business $13.75
    with
    Customer Changeable Speed Calling-30
    Residence - $11.00    Business - $14.50

    Caller ID

    Caller ID lets you see the number of the person calling before you answer the telephone (Caller ID display unit, or Caller ID telephone required).

    Call 683-4611 or 966-3636 for full information on all options.

    To use Caller ID:

    1. When you receive a call, wait until your telephone completes the first ringing signal.

    2. The telephone number of the person calling you will appear on your display screen, allowing you to choose which calls to pick up and which to return at a more convenient time.

    NOTE:

    You will not receive the caller's telephone number when a caller chooses to block the delivery of their telephone number. You will receive a message - such as "Private" - on your display unit which will indicate that the caller does not want their telephone number delivered.


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    Call Return

    This feature allows you to call back the last incoming call without having to redial the number...will redial a busy number every 45 seconds up to 30 minutes and notify you with a special ring when the number is free.

    How To Use Call Return:

    1. Press + + (1169 from a rotary dial telephone) to return a call to the last number that called you, even if you didn't answer the call.

    2. Upon activation, Call Return will redial the number automatically and continue to check the number for up to 30 minutes if the number is busy. You will be alerted with a distinctive ringing pattern when the busy number is free. When the called number answers, the call is then completed.

    3. To deactivate Call Return, press + + (On Rotary Phone dial 1173)

    NOTE:

    The calling party's number will not be delivered or announced to the call recipient under any circumstances, nor will Call Return be invoked if the calling party's number is marked "Private."


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    Repeat Dialing

    Repeat Dialing automatically redials your calls when your first attempt reaches a busy number. Alerts you when the lines are free.

    How to Use Repeat Dialing:

    1. Press + + (1166 from a rotary dial telephone) to have calls automatically redialed when the first attempt reaches a busy number.

    2. Upon activation, Repeat Dialing will recheck the number every 45 seconds for up to 30 minutes. You will be alerted with a distinctive ringing pattern when the busy number is free. Pick up your telephone and the call rings through.

    3. To deactivate Call Return, press + + (On Rotary Phone dial 1186)

    NOTE:

    Repeat Dialing can check more than one busy number at a time. While Repeat Dialing is working you can still use the telephone line to make and receive other calls.


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    Call Trace

    Allows you to initiate a trace on the last incoming call by dialing an activation code.

    How to Use Call Trace:

    1. Immediately after receiving a call, hang up, then pick up the handset again to receive dial tone.

    2. Press + + (1157 from a rotary dial telephone) and the traced number will be recorded in our Central Office Switch. You will hear a confirmation tone. You should then write down the date and exact time the call was received.

    3. Contact the local law enforcement agency. (Information is securely stored, for a limited time, by Sierra Telephone and is disclosed only to law enforcement agency personnel for investigation purposes and only if requested under the proper legal guidelines.)

    NOTE:

    Call Trace is billed on a per-activation basis. A maximum of five traces to any number during a billing period will be charged. Traced numbers will not be released to customers who initiate traces.


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