Universal Lifeline Telephone Service (ULTS), sometimes referred to as "California LifeLine telephone service," offers a reduced rate on the basic monthly charge to eligible households. The ULTS monthly service rates are based on Flat Rate Service, which includes unlimited calling within your local service area. Throughout the entire serving area, our network provides eligible ULTS customers services such as single party service with voice grade access to the public switched network utilizing modern signaling technology, as well as toll blocking, and service connections at a discount to ULTS customers. Each level of service also provides access to Emergency 9-1-1 Service, Operator Services, Directory Assistance and a variety of Interexchange or Long Distance Toll Service Providers.

IMPORTANT: You must re-certify your eligibility for these services annually each year as required by the California Public Utilities Commission (CPUC). Eligible customers must return the form within 30 days of receipt.

As of July 1, 2006, new rules for enrolling and re-certifying ULTS customers took effect.

If you qualify, the benefits for each ULTS access line are:

• Discounted rates for monthly access line service.
• A maximum of two (2) discounted ULTS access lines are available to qualifying households when the household has submitted a qualifying medical certificate indicating the customer's need for and the presence of a Telecommunications Device for the Deaf (TDD/TTY) at the household.
• No charge for the FCC Subscriber Line Charge.
• Installation of a primary access line is $9.37.
• Reduced service conversion charges of $9.37, are applied to changes in class, type, or grade of service.
• Free Toll Blocking

• Method 2 Income-Based
• Total household income must not exceed $21,300 annually for 1 or 2 persons, or $25,100 for 3 persons or $30,200 for four persons. Add $5,100 to annual income for each additional person in the household.*

Existing ULTS Customers: If you are an existing ULTS customer and your next annual re-certification is due on or after July 1, 2006, instead of your local telephone company, your next annual re-certification will be conducted by the Certifying Agent, an agent of the CPUC. A verification form for re-certification will be mailed directly to you from the Certifying Agent. You will have the option of continuing your ULTS enrollment under Method 1 Program-Based or Method 2 Income-Based.

If you have questions about your next re-certification, call the Certifying Agent toll free: 1-877-858-7463 (voice) or TDD/TTY 1-888-858-7889 from 7:00 a.m. to 7:00 p.m. on regular business days, on or after July 24, 2006.

Eligibility Audit: The Commission or the Commission's agent may audit your eligibility to participate in the ULTS program at any time. If the audit finds that you are not eligible, you will be removed from the ULTS program and billed for previous ULTS discounts that you should not have received plus interest at the 3-month commercial paper rate.

Customers meeting the eligibility rules established by the FCC and CPUC will be offered basic service, at discounted rates as shown below.

To receive further information regarding this service, please call our Business Office.

ULTS Monthly Rates
One-Party Monthly Rate	$5.34
Two-Party Monthly Rate	$3.16

Distinctive Ring:
$6.00 per month - provides two separate telephone numbers on a line. Each telephone number has a distinctive ringing pattern. A published or non-published directory listing is provided for each number.

Toll Blocking:
$2.50 per month - available to individual line services, where facilities are available. This feature restricts access to the long distance toll network (all Dial 1+ numbers) thereby restricting calls to the local exchange areas.

Call Waiting/ With Cancel Call Waiting:
$3.50 per month - lets you know someone else is calling when you are using the telephone. Also enables you to cancel Call Waiting for the duration of one call.

Call Forwarding:
$1.50 per month - enables you to transfer your incoming calls to any telephone you can dial direct without Operator Assistance. Other variations of Call Forwarding are available. Please call our Business Office for more details.

Speed Calling:
Eight code list - $2.50 per month - allows you to call up to eight frequently called numbers by dialing one digit.

Thirty code list - $3.50 per month - allows you to call up to thirty frequently called numbers by dialing two digits.

Three-Way Calling:
$3.50 per month - lets you add a third party to your existing conversation without Operator Assistance.

Subscriber Activated Call Blocking:
$2.50 per month - lets you activate and deactivate access to all Dial 1+ numbers on your telephone by use of a dialed code and Utility assigned Personal Identification Number (PIN). Calls to 9-1-1 emergency services and the local exchange area are not blocked.

More Custom Calling Information here.

ADVANCED CUSTOM CALLING SERVICES

The following Advanced Custom Calling Features are available on single party lines.

Caller ID:
$6.50 per month - this service allows you to identify the telephone number of the calling party. A Caller ID display unit must be purchased separately.

Call Return:
$3.40 per month - you can automatically call back the last number that called you.

Repeat Dialing:
$3.40 per month - automatically checks a busy number for you for up to 30 minutes and alerts you with a distinctive ring when the line becomes free.

Anonymous Call Rejection:
$1.00 per month - allows you to choose to reject calls from callers who are using a blocking option to prevent display of their telephone number.

Selective Call Rejection:
$3.00 per month - you can create and/or modify a list of up to 12 telephone numbers you do not wish to receive calls from.

Usage Sensitive Advanced Custom Calling Services

Call Trace:
$4.90* per activation - automatically requests Sierra Telephone to record a caller's originating telephone number. The traced number will only be released to the law enforcement agency handling the harassment complaint.

*A maximum of five traces ($24.50) to any number during a billing period will be charged.

More Advanced Custom Calling Information here

Bring technology right into your home. This digital service allows voice and data to travel simultaneously over a single telephone wire. ISDN - Basic Rate Interface (BRI) Service increases performance for on-line services such as the Internet and enhances telecommuting.

Greeting Only Voice Mailbox:
$3.95 per month - caller receives a voice message (maximum four minutes in length). No message from the caller can be recorded.

Tree Only Voice Mailbox:
$3.95 per month - consists of a routing mailbox and multiple individual mailboxes. Caller receives a voice message (maximum four minutes in length).

Economy Voice Mailbox:
$3.95 per month - Twenty two-minute voice messages can be saved for a maximum of fourteen days.

Select Voice Mailbox:
$9.95 per month - Thirty three-minute voice messages can be saved for a maximum of thirty days.

Optional Individual Features Available with Voice Mailboxes:

Multiple Greetings:
$2.00 per month - Allows the customer to record up to ten different greetings and to select the active greeting. Multiple Associated Numbers:
$2.00 per month - Allows up to nine telephone numbers to share the same voice mailbox.

Multiple Number Notification:
$2.00 per month - Allows the customer to assign up to five telephone numbers to their voice mailbox. These telephone numbers should have their message waiting indicator (stutter dial tone or indicator light, if equipped) activated when the mailbox receives a new message.

Daily Notification:
$2.00 per month - Allows a customer to program a telephone number and time for the system to notify them if they have received new messages.

Optional Feature Packages Available with Voice Mailboxes:

Plus Package:
$4.00 per month - Includes four optional features, Multiple Greetings, Multiple Associated Numbers, Multiple Number Notification, and Daily Notification.

Enhanced Paging Package:
$3.00 per month - Includes two features, Pager Notification and Sequential Paging. The Pager Notification feature provides a signal to a specific pager unit that a message is in the mailbox. The customer can enable and disable Pager Notification from the mailbox. The Sequential Paging feature allows the customer to configure the service to attempt to notify a series of phone numbers of new messages. When the pager type to notify is set to Sequential, the service will attempt to notify each number on the list sequentially.

See Voice Mail page for additional information and downloadable (.pdf) manuals.

REPAIR SERVICE

When you call our Repair Service at 6-1-1, the service personnel will try to isolate your telephone problem and help you identify how to affect a solution without incurring unnecessary costs.

Problems caused by Sierra Telephone's outside wiring will be repaired at no charge. Sierra Telephone cannot repair or replace telephone equipment you own at your residence.

For additional information on Sierra Telephone's Inside Wiring program, please refer to page 18 of this Annual Customer Notice.

SPECIAL SERVICES FOR THE DISABLED

The California Telecommunications Relay Service (TRS), helps establish a communication link for a hearing or speech-impaired person to communicate with all other telephone users.

Features of the Relay Service include:

• 24-hour service, seven days a week
• Toll-free number to reach the Relay Service
• No extra charge for using the Relay Service
• If long distance charges apply, they will be billed at the MCI, Sprint, or local telephone company rates

To make calls, the hearing or speech impaired caller will use a Telecommunications Device for the Deaf (TDD/TTY), which resembles a portable typewriter. The service will relay the caller's typed messages through specially trained personnel who will handle the calls. The system also works in reverse, allowing a person without a TDD/TTY to call a person who uses a TDD/TTY.

To access the Relay Service dial 7-1-1, or for additional information:

• If you have a TDD/TTY call:
  1-800-735-2929 (CRS)
  1-866-735-2929 (MCI)
  1-866-734-2888 (Nordia) OR
  1-877-735-2929 (Sprint)
• If you do NOT have a TDD/TTY call:
  1-800-735-2922
  1-866-735-2922 (MCI)
  1-866-734-2777 (Nordia) OR
  1-888-877-5379 (Sprint
)
• Internet Websites:
  http://www.ddtp.org (CRS)
  http://globalrelay.mci.com (MCI)
  http://www.myrelay.com (Nordia)
  http://www.sprint-crs.com (Sprint)

Other Products and Services:

Products and services are also available to all customers that have difficulty using the telephone due to a disability. These products and services are provided to certified disabled users at no additional charge over the normal monthly rate for telephone service. For product and service information call the California Telephone Access Program (CTAP) at 1-800-806-1191 (voice) or TDD/TTY at 1-800-806-4474, Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday from 9:00 a.m. to 5 p.m.

EXTENDED REFERRAL SERVICE

Sierra Telephone currently offers automatic telephone number referral service for customers who have requested that their service be either disconnected or changed. The standard referral period is 90 days for residence service. Extended referral service beyond the standard referral period can be provided for residence service for $5.00 per month.

LONG DISTANCE/TOLL INFORMATION

Intra Local Access Transport Area (LATA) or Service Area Toll Calls
IntraLATA service area toll calls are calls between any two points in the Fresno Service Area other than local calls. Sierra Telephone does not handle intraLATA service area toll calling within the Fresno Service Area.

InterLATA or Interstate Long Distance Toll Calls
InterLATA or interstate long distance toll calls are calls between service areas or to other states and countries. Sierra Telephone does not handle interLATA or interstate long distance calling within or between service areas or to other states and countries.

Carrier Selection for Equal Access Service You may select an Interexchange Carrier (IXC) or Long Distance Company of your choice to handle your intraLATA service area toll calls and interLATA or interstate long distance toll calls by pre-subscribing to that IXC. This service, known as "Equal Access", allows you to make long distance calls without requiring you to dial a series of access numbers. When you change your selection, the following charges apply:

Interexchange Carrier (IXC) Selection Charges
(Per Line, Per Occurrence)

IntraLATA Service	$5.26
InterLATA* Service	$5.50
IntraLATA/InterLATA* Service - same IXC, same Transaction	$5.38
IntraLATA/InterLATA* Service - different IXC, same Transaction	$8.01
IntraLATA/InterLATA Freeze	No Charge

If you do not select an Interexchange Carrier you may only place long distance calls using casual dialing.
* A Federal Universal Service Charge (FUSC) is applicable to each InterLATA carrier selection.

Casual Dialing

You may use more than one Interexchange Carrier (IXC) or Long Distance Company to handle your intraLATA service area toll calls and interLATA or interstate long distance toll calls. These calls can be placed on a per-call basis with another IXC by using company-code dialing or Casual Dialing. This is done by dialing 1, 0, 1, that company's 4-digit company code, followed by the area code and the phone number you wish to call. It may be necessary to make arrangements with some companies prior to using their company code. If you do not dial a company code, your pre-subscribed IXC will handle the call.

BLOCKING OF 900 AND CALIFORNIA 976 NUMBERS

900 or California 976 (976) service is a class of information-access telephone service with recorded commercial, informational, or public service messages, interactive computer programs, and other services provided for a charge to the person calling.

Calls to 900 and 976 numbers are billed either by the minute or as a flat fee each time you call that number. Each 900/976 provider is to include information about the cost of the call in an introductory message at the beginning of the call where the cost could exceed $2.00. Any caller must be given the opportunity to hang up at the end of the introduction without incurring any cost for the call.

The following consumer rights are provided under the Federal Telephone Disclosure and Dispute Resolution Act, and the California Public Utilities Commission:

900/976 PAY-PER-CALL BILLING RIGHTS STATEMENT

You have the right not to be billed for pay-per-call services not offered in compliance with Federal laws and regulations.

Failure to pay LEGITIMATE 900/976 charges may result in INVOLUNTARY BLOCKING OF YOUR ACCESS TO 900 and/or 976 SERVICES.

IMPORTANT: Your local and long distance service CANNOT BE DISCONNECTED as a result of non-payment of 900 or 976 charges.

You have 60 days from the date of the 900/976 bill to dispute a billing error. If you orally communicate an allegation of a billing error via the telephone number on the 900/976 bill page, it will be considered sufficient notification of a billing error.

Examples of billing errors include (but are not limited to):

• You were dissatisfied with poor transmission quality, the quality or value of the service, or you dispute the amount billed; or
• The 900 number service provider did not follow federal regulations.

In addition to billing error disputes, if your dispute is for calls to 900 and 976 numbers within California, Sierra Telephone will offer a one-time adjustment of charges when:

• Calls were made by your minor child without your permission; or
• You did not authorize the calls.

You have the right to withhold payment for the disputed charges during the billing error review. No collection activity for disputed 900/976 charges will occur while the charges are under investigation. If the disputed 900/976 charges are found to be legitimate, the long distance company or the information provider may proceed with outside collections against your account for payment of these 900/976 charges. You may obtain the name, address and telephone number of any information provider upon request at no cost by calling our Business Office.

The billing entity forfeits the amount of any telephone-billed purchase (up to $50.00 per transaction) if it fails to comply with the billing error resolution requirements.

Residential or Business customers: You can request that your phone be blocked from being able to complete calls to all 900 and 976 numbers by calling Sierra Telephone at 559-683-4611, 209-966-3636 or toll free 1-800-658-4611. 900/976 Blocking is free for residential lines. Business lines are charged a one-time charge of $15.00 per line for 900/976 Blocking. There is a one-time charge of $5.00 per line to remove 900/976 Blocking from a residential line, and $15.00 per line to remove 900/976 Blocking from a business line. The request to remove 900/976 Blocking from a residential line must be made in writing.

IMPORTANT CONSUMER INFORMATION REGARDING 800 AND 900 TELEPHONE NUMBERS-YOUR NUMBER MAY BE DISCLOSED

When you call toll free telephone numbers such as 800, 855, 866, 877 and 888 numbers, or call chargeable 900/976 service telephone numbers, your number could be disclosed to the party you are calling and could be recorded in a database sold to telemarketers.

The California Public Utilities Commission wants consumers to know that some companies listing 800 or 900 numbers are now using Automatic Number Identification (ANI) which is approved by the Federal Communications Commission. When you dial their number, ANI equipment can automatically add your phone number to their customer database. Companies are not required to tell you if they have ANI.

Companies with ANI can then use your phone number to get your address, income level, items purchased, and similar information from other marketing databases. Or they can sell your number to telemarketers who can then pitch their products and services to you.

Never assume that an 800 or 900 number is a toll free call! If the number uses ANI, you may reach a recording advising that you will be called back collect. Or you may be told to call a 900 number. In either case, the call would be billed to you!

If a person answers an 800 or 900 number, you can advise them that you do not want your number, name, or address kept in his or her company records. You may want to make it clear that you do not want this information rented or sold to other companies. You may also advise them that you do not want the company to solicit future business from you.

To complain about a company using ANI, write to:

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
1-800-952-5225
http://ag.ca.gov/consumers/consumer_complaint.htm

You may also contact the Federal Communications Commission (FCC) at:

Consumer and Governmental Affairs Bureau (CGB)
445 12th Street, SW
Washington, DC 20544
1-888-225-5322 (Voice)
1-888-835-5322 TDD/TTY
1-866-418-0232 Fax

Web: http://www.fcc.gov/cgb/
Web: FCC Telemarketing Policies
If you suspect that your name is on a direct marketing list and want it removed, write to:

Telephone Preference Service
c/o Direct Marketing Association
P.O. Box 1559
Carmel, NY 10512
http://www.dmaconsumers.org/consumers/offtelephonelist.html

You may register for the National Do Not Call list at no charge by accessing the California Department of Justice web site at:

http://www.ag.ca.gov/donotcall.

You may also register for the National Do Not Call List by calling the Federal Trade Commission (FTC) at 1-888-382-1222 (voice) or TDD/TTY 1-866-290-4236 or by accessing the FTC's National Do Not Call Registry web site at:

http://www.donotcall.gov

CALLER ID BLOCKING

IMPORTANT PRIVACY INFORMATION:
YOUR TELEPHONE NUMBER CAN BE SEEN BY EVERYONE YOU CALL…
UNLESS YOU BLOCK IT!

Any telephone from which you place a call will automatically transmit its number to the person you are calling. Those subscribing to a service known as "Caller ID" will be able to see your telephone number before they answer their phone. It is important to note that the law guarantees you the right to decide who receives your telephone number. We also believe you should be able to choose how you would like to have your phone number blocked - your privacy is paramount. That's why the law requires FREE blocking services that give you the freedom to chose when, how, and if your number will be shown to those you call.

Complete Blocking - Complete blocking is a FREE service that gives you permanent control over the transmission of your telephone number. Complete Blocking blocks the transmission of your telephone number on the calls you place, unless you specify otherwise. There is no need to enter a code before making each call. Those with Caller ID units who receive your calls will see the word PRIVATE displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. You may deactivate Complete Blocking on specific calls by pressing *82 on your touch calling telephone before you dial (or dialing 1182 on a rotary telephone).

Selective Blocking - Selective Blocking is a FREE service that blocks your telephone number from being transmitted and/or seen on Caller ID units on a per call basis. By simply pressing *67 on your touch calling telephone (or dialing 1167 on a rotary telephone) before placing a call, your telephone number will not be transmitted. Those with Caller ID units who receive your call will see the word PRIVATE displayed. Calls to those with Anonymous Call Rejection will receive an announcement informing the caller that the called party will not accept calls from callers who have chosen to block display of their telephone number. If you do not select a blocking option, you will be assigned Selective Blocking.

If you wish to change your initial blocking option or the blocking option assigned to your telephone, you may do so one time free of charge. After that, you will be charged $10.00 to change your blocking option.

Important note: Caller ID blocking may not work on interstate calls. Also, you cannot block transmission of your telephone number for calls to 9-1-1, 800, 888, 866, 877, or 900 service, regardless of the blocking option you choose. If, for some reason, you want to report an emergency without having your number displayed, you should call the agency's seven-digit number instead of 9-1-1. If the number you are calling from is not equipped with Complete Blocking, you will need to press *67 before you dial the agency's number in order to block your number from being shown (or 1167 on a rotary telephone).

If you have any questions about your choices or the effect any of these services may have upon you and your privacy, please call our Business Office.
If you do not receive a satisfactory response from us, you may contact the California Public Utilities Commission at:

California Public Utilities Commission
Consumers Affairs Branch
505 Van Ness Avenue
San Francisco, California 94102-3298
1-800-649-7570 (voice) (M - F 9:00 a.m. - 3:00 p.m.)
or TDD/TTY at 1-800-229-6846

PROTECT YOUR CONSUMER RIGHTS

Help protect against unsolicited telephone marketing calls and faxes!

State Law (Assembly Bill 2134), effective January 1, 1999, requires Sierra Telephone to inform our customers that various governmental agencies publish information that generally describes telephone subscribers' rights under state and federal law.

As a consumer, you have rights to privacy and to protect yourself from potential telemarketing fraud, unsolicited sales calls and faxes. The laws apply to live calls, pre-recorded voice calls, and artificial (computerized) voice calls.

The Federal Communications Commission (FCC) has adopted rules and regulations, effective December 20, 1992, implementing the Telephone Consumer Protection Act (TCPA). Different rules and regulations apply to calls placed to homes and businesses.

The Federal Trade Commission (FTC) also has Telemarketing Sales Rules, which have been enacted to help protect you as a consumer.

State laws are in place to protect citizens who have had their privacy violated or have been victims of fraudulent telemarketers. The State Attorney General's Office, along with the Telemarketing Sales Rules, has the authority to investigate and prosecute fraudulent telemarketers who operate across state lines.

Please contact the following agencies for additional information:

"Straight Talk About Telemarketing"

Write: Consumer Response Center
Federal Trade Commission
600 Pennsylvania Ave, N.W.
Washington, D.C. 20580

Telephone:
1-877-382-4357 (voice)
or TDD/TTY 1-866-653-4261

Internet:
http://www.ftc.gov/bcp/conline/pubs/tmarkg/straight.htm

---

National Fraud Information Center (NFIC)

This is a private, non-profit organization that operates a consumer hotline to provide services and assistance in filing telemarketing complaints. NFIC also forwards appropriate complaints to the Federal Trade Commission for entry into its telemarketing fraud database.

Telephone:
1-800-876-7060
Monday thru Friday, 9:00 a.m. - 5:00 p.m. EST
Web: http://www.fraud.org

---

Direct Marketing Association (DMA)/Telephone Preference Service

Write:
Telephone Preference Service
Direct Marketing Association
P.O. Box 1559
Carmel, NY 10512
Web: http://www.dmaconsumers.org/consumerassistance.html

Your name can be added to DMA's list by sending your name, telephone number including area code, and address including zip code. Please remember that with the DMA registration, the number of unsolicited calls should be reduced but this may not stop all unwanted calls.

---

California State Attorney General's Office -
Public Inquiry Unit
P.O Box 944255
Sacramento, CA 94244-2550

Telephone:
1-800-952-5225
Internet:
http://caag.state.ca.us/contact/index.htm

---

"What You Can Do About Unsolicited Telephone Marketing Calls and Faxes"

Write:
Federal Communications Commission
Consumer and Government Affairs Bureau
Consumer Inquires and Complaints Division
445 12th Street, S.W.
Washington, D.C. 20554

Telephone:
1-888-225-5322 (voice)
or TDD/TTY 1-888-835-5322

Websites:
For Unsolicited Telephone Marketing Calls: http://www.fcc.gov/cgb/consumerfacts/tcpa.html
For Unwanted Faxes: http://www.fcc.gov/cgb/consumerfacts/unwantedfaxes.html
To File a Complaint: www.fcc.gov.cgb/complaints.html

INSIDE WIRE POLICY

Senate Bill 841, passed by the California Legislature, requires us to inform you of Sierra Telephone's policy on Inside Wire.

You should be aware that, under state law, residential landlords, not tenants, are responsible for repairs and maintenance of residential inside telephone wire.

Inside Wire Definition:
Inside Wire is that portion of the telephone wire which connects the telephone jack at the customer's premises to the Telephone Company's equipment at a demarcation point determined by the telephone company in accordance with orders of the California Public Utilities Commission. In almost all cases, Sierra Telephone uses a lockable Standard Network Interface as its demarcation point.

Responsibilities of the Building Owner:
Inside wire is considered the property of the building owner. If the building owner is a residential landlord, the building owner is responsible for installing at least one usable telephone jack per rental unit, for placing and maintaining the inside wire in good working order, for ensuring that the inside wire meets the applicable standards of the most recent Electrical Code as adopted by the Electronic Industry Association, and for making any required repairs to the inside telephone wire.

Responsibilities Of Sierra Telephone:
Sierra Telephone is available to maintain or repair inside wire, and will work with the customer to determine whether a malfunction in a telephone line is located in the customer's inside wire or in the Telephone Company's network. Sierra Telephone will inform the customer of the repair options once it is determined that the customer's inside wire is at fault. You may refer to the Premises Visit Inside Wire Labor Charges on page 19 for information related to costs for repair of inside wire.

Responsibilities Of The Customer:
The customer is responsible for reporting malfunctions of the telephone line to the Telephone Company. Telephone repair reports may be made to Sierra Telephone by dialing 6-1-1. Upon receiving a customer's trouble report, Sierra Telephone's service personnel will request that the customer perform a simple isolation test of the inside wire at the Standard Network Interface.

Trouble Isolation Procedures:

• Sierra Telephone advises the customer to unplug the inside wire at the Standard Network Interface and plug a phone known to be in working order into the Standard Network Interface.
• If the phone does not work at the Standard Network Interface, the trouble is assumed to be in the telephone company's network, and Sierra Telephone will arrange for repair as soon as practical.
• If the phone works at the Standard Network Interface, the trouble is in the inside wire.
The customer then has four options:

• The customer can leave the inside wire unrepaired. In this case, the inside wire must remain unplugged from the Standard Network Interface.
• The customer can perform the inside wire repair.
• The customer can arrange for any vendor to repair the inside wire.
• The customer can arrange for Sierra Telephone to repair the inside wire in accordance with the inside wire offerings described below.
• The customer is also advised that if they decline to perform the test at the Standard Network Interface, the phone company will perform the test. If the trouble turns out to be in the customer's inside wire, they will be charged for the time spent performing the test. You may refer to the Premises Visit Inside Wire Labor Charges on page 20 for information related to costs for repair of inside wire.
• If the customer is a residential tenant and the trouble is in the inside wire, the customer is advised that under California law the residential landlord is responsible for the installation and maintenance of one usable jack and it's associated inside wire.

SIERRA TELEPHONE OFFERS TWO OPTIONS
FOR THE REPAIR OF SIMPLE INSIDE WIRE

1. Inside Wire Maintenance Plan

Customers who subscribe to this plan are charged monthly for trouble isolation and repair of inside wire and/or jacks within the customer's premises. The Inside Wire Maintenance Plan provides all required maintenance of simple inside wiring and materials at no additional charge.

• Subscription to the plan becomes effective on the date installation is completed for new service and five (5) days after the customer requests the Inside Wire Maintenance Plan for established service.
• The Inside Wire Maintenance Plan does not include re-installation of inside wire that has been destroyed by fire, flood, or other similar catastrophes.
• Customers with non-standard wire are not eligible for the Inside Wire Maintenance Plan.
• Customers moving to another location served by Sierra Telephone who wish to continue the monthly Inside Wire Maintenance Plan must re-establish subscription to the plan at the new location.
• The customer must advise Sierra Telephone when the customer wishes to cancel the monthly Inside Wire Maintenance Plan.

Inside Wire Maintenance Plan
(Per line, per month):  $.50

2. Premises Visit Inside Wire Labor Charges
Provides incremental rates for inside wire maintenance services requested on simple inside wiring and materials without the benefit of the Inside Wire Maintenance Plan, on a per call basis.

• Charges for material may be applicable and are in addition to the Premises Visit Inside Wire Maintenance Labor Charges.
• Billable time is measured from the arrival time of Sierra Telephone's service personnel at the customer's premises until the departure time of Sierra Telephone's service personnel from the customer's premises and includes the time necessary for work preparation, actual work, and clean up.
• Billable time will not be measured for the purpose of charging the customer unless Sierra Telephone's service personnel have gained access to the customer's premises.

Premises Visit Inside Wire Labor Charges
	Normal Rates	Overtime Rates	Premium Rates
First 30 minutes or fraction thereof	$20.00	$25.00	$30.00
Each additional quarter hour or fraction thereof	$10.00	$10.00	$10.00

• Normal Rates are applicable to work performed Monday through Friday, between 8:00 a.m. and 5:00 p.m.
• Overtime Rates are applicable to work performed Monday through Friday at hours other than listed in Normal Rates and all day Saturday, except holidays.
• Premium Rates are applicable to work performed on Sundays and holidays observed by Sierra Telephone.

OTHER VENDORS MAY ALSO OFFER INSIDE WIRE SERVICES
Other vendors may also offer inside wire service in Sierra Telephone's service area. Please consult the classified ads in your local newspaper or your Sierra Telephone Directory for this information.

EMERGENCY TELEPHONE USAGE

WHAT YOU NEED TO KNOW ABOUT 9-1-1

When there is a situation that threatens human life or property and demands immediate attention, call 9-1-1. 9-1-1 will reach the fire and rescue, police, Sheriff, Highway Patrol, ambulance, paramedics, Coast Guard, and/or search and rescue.

Do not call 9-1-1 for non-emergencies. This causes delays in the handling of real emergencies. For non-emergency calls, call the non-emergency telephone numbers listed in the Sierra Telephone Directory for the agencies you are trying to reach.

For Telecommunications Devices for the Deaf (TDD/TTY) emergency calls use the Baudot mode only; dial 9-1-1 then tap the space bar until someone answers.

When calling 9-1-1, your telephone number and address may be displayed on a dispatcher's viewing screen, even if you have Caller ID Blocking. This enables the emergency agency to locate you if the call is interrupted. If, for some reason, you want to report an emergency without having your number displayed, you should call the agency's seven-digit number instead of 9-1-1. If the number you are calling from is not equipped with Complete Blocking, you will need to press *67 before you dial the agency's number in order to block your number from being shown (or 1167 on a rotary telephone).

Place Emergency Calls Only
After a disaster, especially earthquakes, there is usually a high volume of telephone calls. It is important that you limit your calls to emergencies only. Do not call 9-1-1 or the police for confirmation of an earthquake. Listen to your local radio or television station for information.

If you need to place an emergency call:

• Make sure that no extension phones are off-hook.
• Stay on the line. You may not hear dial tone immediately. The delay could be as long as a minute or more.
• Do not repeatedly depress the switch hook, as this will further delay your call.
• If you receive a "fast busy" or "all circuits are busy" recording, hang up and try again later.
• If physical damage occurs to Sierra Telephone's equipment or facilities or to your wiring or equipment, it may not be possible to complete your call.

Out-of-Area Contact
Select a relative or friend out of the immediate area to act as a clearinghouse for information about your family. Once contact is made, have this person relay messages to your other friends and relatives outside the disaster area.

PROCEDURES FOR DISPUTED BILLS

Should you have a question or complaint about your service or billing, please request an explanation from Sierra Telephone. If you do not receive a satisfactory response, you may call the Consumer Affairs Branch of the California Public Utilities Commission's call back number for assistance:

Monday thru Friday
9 a.m. - 3 p.m.

1-800-649-7570 (voice)
or
1-415-703-1170 (voice)
or
TDD/TTY 1-800-229-6846
Fax 1-415-703-1158

To avoid discontinuance of service, deposit the disputed amount of the bill to:

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, California 94102-3298

Make remittance payable to California Public Utilities Commission and attach the bill and a statement supporting your belief that the bill is not correct. The Commission will review the basis of the billed amount and make disbursement in accordance with its findings.

Should you question charges imposed by the Federal Communications Commission, (FCC) please direct inquires to:

Consumer and Government Affairs Bureau (CGB)
445 12th Street, SW
Washington, DC 20544
Web: http://www.fcc.gov/cgb/

HOW TO REACH US

Sierra Telephone Business Offices

Oakhurst:	49150 Crane Valley Road - Road 426 Monday - Friday 8:00 a.m. to 5:00 p.m. Drive through payment box available. Saturdays 10:00 a.m. to 2:00 p.m. a customer Service Representative is available at the Sierra Tel Business Center, Old Mill Center, Next to Vons at 40044 Highway 49, Suite C-2. Call 559-642-4611 or if calling from out of the area, toll free 1-866-742-9600. 559-683-4611 or toll free 1-877-658-4611
Mariposa:	5108 Highway 140, Suite B Monday - Friday 8:00 a.m. to 5:00 p.m. Drive through payment box available. 559-683-4611 or toll free 1-877-658-4611
Repair Service (24 hour):	Dial 6-1-1 when calling from within Sierra Telephone's service territory.

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